Terms and Conditions
1. Scope and purpose of the General Conditions of the Online Store
These General Conditions are intended to regulate, together with the order form and other elements referred to therein, the terms and conditions under which the provision of the Carimbos 24 Online Store Service (“Service” or “Store”) by M. B. L. S. R. lda ., with registered office at Rua Hermano Neves, 18 Piso 3 E7, 1600-477 Lisbon, Portugal, under the unique Portuguese registration and tax identification number of 506 142 981, hereinafter referred to as "Supplier".
The Service consists of facilitating, through the INDICATE address, access to the Online Store which, in addition to providing information on a set of products and/or services, allows the User, electronically, to place an order for the products advertised there, under the terms and conditions described here.
Product orders must be made by Users over 18 (eighteen) years of age (minors must have authorization from their representatives). The elements and information transmitted by the User will have full legal effect, with the User recognizing electronic purchases and not being able to claim the lack of signature due to non-compliance with the obligations assumed.
2. Product information and content
The Provider will make every effort to ensure that the information submitted does not contain typographical errors, which will be quickly corrected when they occur. If you purchase a product with characteristics different from those presented online, you have the right to terminate the purchase contract under the applicable legal terms (right to free resolution - see point 9).
The Supplier will make every effort to ship all ordered products, but it is possible that in certain cases and for reasons difficult for the Supplier to control, such as human errors or computer system failures, it will not be possible to supply any of the ordered products. by the User. If any product is unavailable after placing an order, you will be notified by email or telephone. At that point you will have the opportunity to cancel the order with the right to a refund if you have already made the payment.
All information about price, products, specifications, promotional actions and services may be modified at any time by the Supplier.
3. Responsibilities
3.1. All products and services sold in the Rubber Stamps 24 Online Store comply with Portuguese Legislation.
3.2. The Store has adequate levels of security, however, the Provider will not be responsible for damages suffered by the User and/or third parties due to delays, interruptions, errors and suspensions of communications due to factors beyond its control, including deficiencies or failures produced in the communications network or communications services provided by third parties, the computer system, modems, connection software or any computer virus or due to the downloading through the service of files infected or containing viruses or other properties that may affect the User's equipment. If, for any reason, an error occurs when accessing the Rubber Stamps 24 Online Store website, it is impossible to provide the service, the Supplier will not be responsible for any damage.
3.3. Data and information consultations carried out within the scope of this Service are presumed to have been carried out by the User, with the Supplier declining any responsibility arising from the abusive or fraudulent use of the information obtained.
3.4. The Provider will not be responsible for any loss or damage caused by misuse of the Service that is not directly attributable to you due to willful misconduct or gross negligence.
3.5. The Provider is not responsible for damages resulting from any violation or malfunction of the Service when it is not directly or indirectly attributable to it by intent or serious misconduct and is not responsible for (i) errors, omissions or other inaccuracies related to the information provided available through of the Service; (ii) damages caused by the User or third parties, including violations of intellectual property, (iii) for non-compliance or defective performance resulting from compliance with court orders or administrative authorities or (iv) for non-compliance or defective performance resulting from the occurrence of situations force majeure, that is, situations of an extraordinary or unpredictable nature, beyond the supplier's control and which cannot be controlled by it, such as fires, power cuts, explosions, wars, riots, civil insurrections, government decisions, strikes, earthquakes, floods or other natural cataclysms or other situations not controllable by the Supplier that prevent or harm the fulfillment of contracted obligations.
3.6. The Provider does not guarantee that:
No advice or information, whether oral or written, obtained by the User from or through the Service, will create any warranty that is not expressed in these General Conditions.
3.7. The User accepts that The Provider is not responsible in any case for damages, including, but not limited to, damages for loss of profits, data, content or any other loss (even if the User has been previously advised of the possibility of such damages) , from:
Your use of or inability to use the Service.
The difficulty in obtaining substitute goods/services.
Unauthorized access to or modification of personal databases.
3.8. The user is responsible for filling out the form, whether on a personal or commercial basis. By submitting it, you declare that the information you submit is true and will be considered correct, and the Provider disclaims any liability. Failure to complete the form will be the sole responsibility of the person.
4. Consumer obligations
4.1. The user undertakes to:
Provide personal data and correct addresses.
Do not use false identities.
Respect the order limits imposed on the user
4.2. If any of the data is incorrect or insufficient, and for this reason there is a delay or impossibility in processing the order, or possible lack of delivery, the responsibility lies with the user, and the Supplier declines any responsibility. If the consumer fails to comply with any of these obligations, the Supplier reserves the right to exclude future purchases, block access to the store, cancel the provision of any other service simultaneously provided by the Supplier to the same user, as well as not allow the user access to any service provided by the Supplier.
4.3. The use of products and services purchased for commercial purposes, that is, for the purpose of reselling goods, is expressly prohibited.
5. Privacy and protection of personal data
5.1. The Provider guarantees the confidentiality of all data provided by Users.
5.2. The personal data identified on the order form as mandatory are essential for the provision of the Service by the Provider. The omission or inaccuracy of the data provided by the User is their sole and total responsibility and may lead to the provider refusing to provide the Service.
5.3. The User's personal data will be processed and stored electronically and are intended to be used by the Provider within the scope of the contractual and/or commercial relationship with the User.
5.4. Under applicable legislation, the User is guaranteed, free of charge, the right to access, rectify and update their personal data, directly or upon written request, as well as the right to object to the use of the same for the purposes set out in the previous number. , and for this purpose you must contact the entity responsible for processing personal data: M. B. L. S. R. lda., with registered office at Rua Hermano Neves, 18 Piso 3 E7, 1600-477 Lisboa, Portugal.
5.5. The Internet is an open network, so the User's personal data, other personal information and all content hosted on the Service may circulate on the network without security conditions, including the risk of being accessible and used by third parties not authorized for that purpose, and the Provider is not responsible for such access and/or use.
6. Cancellation of orders
6.1. At the user's request
The User may cancel their order by requesting it from Carimbos24 via the telephone number or email indicating the order number, which will be accepted if it has not yet been processed. After processing, Rubber Stamps 24 will attempt to deliver it, but the User has the option of not accepting it.
For cancellation purposes, the User must provide Carimbos24 with the following data:
a) Order number
b) Tax identification number with which the order was placed and delivery address
6.2. By decision of the Supplier
The Supplier reserves the right not to process orders when it finds any inconsistency in the personal data presented or observes misconduct on the part of the buyer. The Supplier reserves the right not to process any order or return if there are errors in the values and/or characteristics of the products when these result from technical problems or errors beyond the Supplier's control.
7. Return (right of withdrawal)
7.1. The User, if he or she is a consumer, may exercise the right of withdrawal without being obliged to pay any compensation, within 14 (fourteen) days from the day on which the consumer acquires physical possession of the good.
To exercise this right, the User can use the draft indicated below, indicating all their identification data, the subscribed service they wish to purchase and the subscription date. Communication must be made by letter, by returning the acquired goods, or by other appropriate and susceptible means of proof within the period defined above.
The consumer must, within 14 (fourteen) days from the date of notification of withdrawal, return the goods to Rubber Stamps 24 in the appropriate conditions of use.
Draft withdrawal form (to be completed and returned only if you wish to terminate the contract)- For [inserir aqui o nome, endereço geográfico e, se for o caso, o número de fax e endereço de e-mail do profissional]:
I hereby communicate/notify (*) that I withdraw/withdraw (*) from my/our (*) sales contract for the following goods/services (*) - Orders on (*)/received on (*).
Name of the consumer or consumers - Address of the consumer or consumers - Signature of the consumer or consumers (only if this form is notified on paper) (*) Delete what is not relevant.
The packaging must be returned in full, as delivered and accompanied by all documentation received, the following documents: the sales invoice and the document proving receipt of the product. The indicated package and documents must be sent free of charge to the following address:
Stamps24
Attn: Vitor Marques
Rua Hermano Neves, 18 Piso 3 E7, 1600-477 Lisbon
If the User chooses other forms of return, the respective shipping costs will be borne by the User.
7.2. Once the refund has been received at Rubber Stamps 24, the User will be refunded the amount corresponding to the amount paid for the order (sales invoice value). If you have used a promotional discount code, this amount will not be refunded, that is, the refund will only be for the amount actually paid.
7.3. The refund method depends on the payment method used for the respective order. In the case of credit card and PayPal payments, these are credited to the respective accounts. In all other cases, when bank details are provided, the refund will be made to the nominated bank account. Otherwise, refunds are made by check to the billing address. The refund is made up to 14 days after receipt of the free will and receipt of the return of the merchandise.
7.4. If any of the components of the item sold are missing or if any of them are not in excellent condition, the price or shipping costs will not be refunded, and the product will be returned to the original shipping address.
8. Manufacturing Defect
8.1. In the event of a “manufacturing defect”, that is, when faults/defects are detected in the equipment that, in principle, do not fall within the scope of the respective warranty, the User must return the equipment, accompanied by a copy of the invoice and the " Equipment Exchange/Return Request" completed, within a maximum period of 30 calendar days from the invoice date to the following address:
Stamps24
Attn: Vitor Marques
Rua Hermano Neves, 18 Piso 3 E7, 1600-477 Lisbon
If the User chooses other forms of return, the respective shipping costs will be borne by the User.
8.2. To exchange the product, you must make sure that the packaging is complete (box, instruction manual, warranty certificate, terminal and accessories) with all its components, in excellent condition.
8.3. If any of the elements mentioned above are missing, or if any of the components are not in excellent condition, no changes will be made, and the product will be returned to the User.
9. Warranty
9.1. Products and accessories have a warranty period defined by the manufacturer, which, under legal terms, is at least 2 (two) years. This period is considered from the date of the equipment invoice and can only be exercised upon presentation of the warranty certificate and/or proof of purchase (invoice) duly completed.
9.2. Equipment that has exceeded the period defined by the manufacturer or that presents defects caused by abnormal wear, bad weather, negligence or accidents, poor handling, infiltration of moisture/liquids is considered outside the warranty conditions.
9.3. Damaged warranty products must be sent, with proof of purchase and/or warranty, to the following address:
Stamps24
Attn: Vitor Marques
Rua Hermano Neves, 18 Piso 3 E7, 1600-477 Lisbon
If the User chooses other forms of return, the respective shipping costs will be borne by the User. The user must always request to receive emails proving that the order has been sent.
10. Service security conditions
10.1. The User expressly acknowledges and accepts that the IP Network is a public electronic communications network capable of being used by several users and, as such, subject to IT overloads, meaning that the provider does not guarantee the provision of the Service without interruptions, loss of information or delays.
10.2. The Provider also does not guarantee the provision of the Service in situations of unpredictable overload of the systems that support it or force majeure (extraordinary or unpredictable situations beyond the Provider's control and which cannot be controlled by the Provider).
10.3. In the event of interruption in the provision of the Service due to unpredictable overload of the systems on which it is based, the Provider undertakes to regularize its operation as quickly as possible.
11. Communications
11.1. Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the User regarding the Service, including changes to these General Conditions, may be made to the User's email address, by SMS or by telephone.
11.2. The User undertakes to receive all communications and/or notifications related to the Online Store, to the address, contact telephone number and/or electronic mail (“email”) indicated in the order process. At any time, you can request not to receive these communications and/or notifications through the contact form or through the “Do not receive Newsletter” option included in each newsletter.
12. Claims
12.1. The User may submit any contractual dispute to legally established arbitration and mediation mechanisms, as well as complain to the Supplier about acts and omissions that violate the legal provisions applicable to the acquisition of goods.
12.2. The complaint must be presented within a maximum period of 30 (thirty) days from the User becoming aware of the facts, being registered in the Supplier's information systems, which will resolve the complaint and notify the interested party within 30 (thirty) days from the date of date of receipt.
13. Applicable law
The Contract is governed by Portuguese law.
These General Conditions are intended to regulate, together with the order form and other elements referred to therein, the terms and conditions under which the provision of the Carimbos 24 Online Store Service (“Service” or “Store”) by M. B. L. S. R. lda ., with registered office at Rua Hermano Neves, 18 Piso 3 E7, 1600-477 Lisbon, Portugal, under the unique Portuguese registration and tax identification number of 506 142 981, hereinafter referred to as "Supplier".
The Service consists of facilitating, through the INDICATE address, access to the Online Store which, in addition to providing information on a set of products and/or services, allows the User, electronically, to place an order for the products advertised there, under the terms and conditions described here.
Product orders must be made by Users over 18 (eighteen) years of age (minors must have authorization from their representatives). The elements and information transmitted by the User will have full legal effect, with the User recognizing electronic purchases and not being able to claim the lack of signature due to non-compliance with the obligations assumed.
2. Product information and content
The Provider will make every effort to ensure that the information submitted does not contain typographical errors, which will be quickly corrected when they occur. If you purchase a product with characteristics different from those presented online, you have the right to terminate the purchase contract under the applicable legal terms (right to free resolution - see point 9).
The Supplier will make every effort to ship all ordered products, but it is possible that in certain cases and for reasons difficult for the Supplier to control, such as human errors or computer system failures, it will not be possible to supply any of the ordered products. by the User. If any product is unavailable after placing an order, you will be notified by email or telephone. At that point you will have the opportunity to cancel the order with the right to a refund if you have already made the payment.
All information about price, products, specifications, promotional actions and services may be modified at any time by the Supplier.
3. Responsibilities
3.1. All products and services sold in the Rubber Stamps 24 Online Store comply with Portuguese Legislation.
3.2. The Store has adequate levels of security, however, the Provider will not be responsible for damages suffered by the User and/or third parties due to delays, interruptions, errors and suspensions of communications due to factors beyond its control, including deficiencies or failures produced in the communications network or communications services provided by third parties, the computer system, modems, connection software or any computer virus or due to the downloading through the service of files infected or containing viruses or other properties that may affect the User's equipment. If, for any reason, an error occurs when accessing the Rubber Stamps 24 Online Store website, it is impossible to provide the service, the Supplier will not be responsible for any damage.
3.3. Data and information consultations carried out within the scope of this Service are presumed to have been carried out by the User, with the Supplier declining any responsibility arising from the abusive or fraudulent use of the information obtained.
3.4. The Provider will not be responsible for any loss or damage caused by misuse of the Service that is not directly attributable to you due to willful misconduct or gross negligence.
3.5. The Provider is not responsible for damages resulting from any violation or malfunction of the Service when it is not directly or indirectly attributable to it by intent or serious misconduct and is not responsible for (i) errors, omissions or other inaccuracies related to the information provided available through of the Service; (ii) damages caused by the User or third parties, including violations of intellectual property, (iii) for non-compliance or defective performance resulting from compliance with court orders or administrative authorities or (iv) for non-compliance or defective performance resulting from the occurrence of situations force majeure, that is, situations of an extraordinary or unpredictable nature, beyond the supplier's control and which cannot be controlled by it, such as fires, power cuts, explosions, wars, riots, civil insurrections, government decisions, strikes, earthquakes, floods or other natural cataclysms or other situations not controllable by the Supplier that prevent or harm the fulfillment of contracted obligations.
3.6. The Provider does not guarantee that:
No advice or information, whether oral or written, obtained by the User from or through the Service, will create any warranty that is not expressed in these General Conditions.
3.7. The User accepts that The Provider is not responsible in any case for damages, including, but not limited to, damages for loss of profits, data, content or any other loss (even if the User has been previously advised of the possibility of such damages) , from:
Your use of or inability to use the Service.
The difficulty in obtaining substitute goods/services.
Unauthorized access to or modification of personal databases.
3.8. The user is responsible for filling out the form, whether on a personal or commercial basis. By submitting it, you declare that the information you submit is true and will be considered correct, and the Provider disclaims any liability. Failure to complete the form will be the sole responsibility of the person.
4. Consumer obligations
4.1. The user undertakes to:
Provide personal data and correct addresses.
Do not use false identities.
Respect the order limits imposed on the user
4.2. If any of the data is incorrect or insufficient, and for this reason there is a delay or impossibility in processing the order, or possible lack of delivery, the responsibility lies with the user, and the Supplier declines any responsibility. If the consumer fails to comply with any of these obligations, the Supplier reserves the right to exclude future purchases, block access to the store, cancel the provision of any other service simultaneously provided by the Supplier to the same user, as well as not allow the user access to any service provided by the Supplier.
4.3. The use of products and services purchased for commercial purposes, that is, for the purpose of reselling goods, is expressly prohibited.
5. Privacy and protection of personal data
5.1. The Provider guarantees the confidentiality of all data provided by Users.
5.2. The personal data identified on the order form as mandatory are essential for the provision of the Service by the Provider. The omission or inaccuracy of the data provided by the User is their sole and total responsibility and may lead to the provider refusing to provide the Service.
5.3. The User's personal data will be processed and stored electronically and are intended to be used by the Provider within the scope of the contractual and/or commercial relationship with the User.
5.4. Under applicable legislation, the User is guaranteed, free of charge, the right to access, rectify and update their personal data, directly or upon written request, as well as the right to object to the use of the same for the purposes set out in the previous number. , and for this purpose you must contact the entity responsible for processing personal data: M. B. L. S. R. lda., with registered office at Rua Hermano Neves, 18 Piso 3 E7, 1600-477 Lisboa, Portugal.
5.5. The Internet is an open network, so the User's personal data, other personal information and all content hosted on the Service may circulate on the network without security conditions, including the risk of being accessible and used by third parties not authorized for that purpose, and the Provider is not responsible for such access and/or use.
6. Cancellation of orders
6.1. At the user's request
The User may cancel their order by requesting it from Carimbos24 via the telephone number or email indicating the order number, which will be accepted if it has not yet been processed. After processing, Rubber Stamps 24 will attempt to deliver it, but the User has the option of not accepting it.
For cancellation purposes, the User must provide Carimbos24 with the following data:
a) Order number
b) Tax identification number with which the order was placed and delivery address
6.2. By decision of the Supplier
The Supplier reserves the right not to process orders when it finds any inconsistency in the personal data presented or observes misconduct on the part of the buyer. The Supplier reserves the right not to process any order or return if there are errors in the values and/or characteristics of the products when these result from technical problems or errors beyond the Supplier's control.
7. Return (right of withdrawal)
7.1. The User, if he or she is a consumer, may exercise the right of withdrawal without being obliged to pay any compensation, within 14 (fourteen) days from the day on which the consumer acquires physical possession of the good.
To exercise this right, the User can use the draft indicated below, indicating all their identification data, the subscribed service they wish to purchase and the subscription date. Communication must be made by letter, by returning the acquired goods, or by other appropriate and susceptible means of proof within the period defined above.
The consumer must, within 14 (fourteen) days from the date of notification of withdrawal, return the goods to Rubber Stamps 24 in the appropriate conditions of use.
Draft withdrawal form (to be completed and returned only if you wish to terminate the contract)- For [inserir aqui o nome, endereço geográfico e, se for o caso, o número de fax e endereço de e-mail do profissional]:
I hereby communicate/notify (*) that I withdraw/withdraw (*) from my/our (*) sales contract for the following goods/services (*) - Orders on (*)/received on (*).
Name of the consumer or consumers - Address of the consumer or consumers - Signature of the consumer or consumers (only if this form is notified on paper) (*) Delete what is not relevant.
The packaging must be returned in full, as delivered and accompanied by all documentation received, the following documents: the sales invoice and the document proving receipt of the product. The indicated package and documents must be sent free of charge to the following address:
Stamps24
Attn: Vitor Marques
Rua Hermano Neves, 18 Piso 3 E7, 1600-477 Lisbon
If the User chooses other forms of return, the respective shipping costs will be borne by the User.
7.2. Once the refund has been received at Rubber Stamps 24, the User will be refunded the amount corresponding to the amount paid for the order (sales invoice value). If you have used a promotional discount code, this amount will not be refunded, that is, the refund will only be for the amount actually paid.
7.3. The refund method depends on the payment method used for the respective order. In the case of credit card and PayPal payments, these are credited to the respective accounts. In all other cases, when bank details are provided, the refund will be made to the nominated bank account. Otherwise, refunds are made by check to the billing address. The refund is made up to 14 days after receipt of the free will and receipt of the return of the merchandise.
7.4. If any of the components of the item sold are missing or if any of them are not in excellent condition, the price or shipping costs will not be refunded, and the product will be returned to the original shipping address.
8. Manufacturing Defect
8.1. In the event of a “manufacturing defect”, that is, when faults/defects are detected in the equipment that, in principle, do not fall within the scope of the respective warranty, the User must return the equipment, accompanied by a copy of the invoice and the " Equipment Exchange/Return Request" completed, within a maximum period of 30 calendar days from the invoice date to the following address:
Stamps24
Attn: Vitor Marques
Rua Hermano Neves, 18 Piso 3 E7, 1600-477 Lisbon
If the User chooses other forms of return, the respective shipping costs will be borne by the User.
8.2. To exchange the product, you must make sure that the packaging is complete (box, instruction manual, warranty certificate, terminal and accessories) with all its components, in excellent condition.
8.3. If any of the elements mentioned above are missing, or if any of the components are not in excellent condition, no changes will be made, and the product will be returned to the User.
9. Warranty
9.1. Products and accessories have a warranty period defined by the manufacturer, which, under legal terms, is at least 2 (two) years. This period is considered from the date of the equipment invoice and can only be exercised upon presentation of the warranty certificate and/or proof of purchase (invoice) duly completed.
9.2. Equipment that has exceeded the period defined by the manufacturer or that presents defects caused by abnormal wear, bad weather, negligence or accidents, poor handling, infiltration of moisture/liquids is considered outside the warranty conditions.
9.3. Damaged warranty products must be sent, with proof of purchase and/or warranty, to the following address:
Stamps24
Attn: Vitor Marques
Rua Hermano Neves, 18 Piso 3 E7, 1600-477 Lisbon
If the User chooses other forms of return, the respective shipping costs will be borne by the User. The user must always request to receive emails proving that the order has been sent.
10. Service security conditions
10.1. The User expressly acknowledges and accepts that the IP Network is a public electronic communications network capable of being used by several users and, as such, subject to IT overloads, meaning that the provider does not guarantee the provision of the Service without interruptions, loss of information or delays.
10.2. The Provider also does not guarantee the provision of the Service in situations of unpredictable overload of the systems that support it or force majeure (extraordinary or unpredictable situations beyond the Provider's control and which cannot be controlled by the Provider).
10.3. In the event of interruption in the provision of the Service due to unpredictable overload of the systems on which it is based, the Provider undertakes to regularize its operation as quickly as possible.
11. Communications
11.1. Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the User regarding the Service, including changes to these General Conditions, may be made to the User's email address, by SMS or by telephone.
11.2. The User undertakes to receive all communications and/or notifications related to the Online Store, to the address, contact telephone number and/or electronic mail (“email”) indicated in the order process. At any time, you can request not to receive these communications and/or notifications through the contact form or through the “Do not receive Newsletter” option included in each newsletter.
12. Claims
12.1. The User may submit any contractual dispute to legally established arbitration and mediation mechanisms, as well as complain to the Supplier about acts and omissions that violate the legal provisions applicable to the acquisition of goods.
12.2. The complaint must be presented within a maximum period of 30 (thirty) days from the User becoming aware of the facts, being registered in the Supplier's information systems, which will resolve the complaint and notify the interested party within 30 (thirty) days from the date of date of receipt.
13. Applicable law
The Contract is governed by Portuguese law.